Customer Service Manager

We’re looking for a skilled Customer Service Manger to cover Maternity Leave for a period of 12 months. The successful candidate will be looking after a team of 3/4 Customer Service Advisors who deal with all customer enquiries for our Young Writers brand. Although the department is small it’s at the heart of our business and deals with around 1000 calls and 700 emails per week. We’re looking for someone who can take ‘the bull by the horns’ and jump straight in.

The main responsibilities include;

  • Ensuring all customer enquiries are dealt with in a positive and professional manor
  • Tracking service levels within the department and putting forward ideas for improvement
  • Producing monthly reports for the company directors on the activity within the department
  • Making suggestions for improvements where needed within the department
  • Managing the Customer Service team to ensure they fully trained and happy in their roles
  • Reviewing and updating procedures where needed within the department to ensure it is running as efficiently as possible.

Our Ideal Team Member;

  • Highly motivated and love a challenge
  • A good team player with common sense
  • Self motivated, confident and enthusiastic
  • Previous managerial experience in a customer service environment

Why would you want to work with us?

  • A great company to work for – we’re a fun and friendly bunch (2 great parties each year!)
  • We’re always looking for new talent and this position could lead to a permanent role within the company