Customer Service Advisor (Young Writers)

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We're looking for an amazing customer service person to join our small, but fantastic customer service team.

The role is for our Young Writers brand, so most of the people you'll get to talk to will be parents or teachers of children who are being published. Young Writers is part of the Bonacia family, which is a larger company where we have just under 100 staff working at our office/production facility in Woodston.

The main duties are what you would expect from a customer service role; answering the phone, emails and online chats, giving a high standard of customer service, ensuring customers are smiling when they finish their interaction with you.

On top of the 'usual' duties, we like to mix it up a bit and add more variety to the day. So the successful person will find themselves helping with other tasks from admin and filing to assisting our Marketing Department with different tasks.

Our Ideal Team Member

  • Amazing customer service skills (obviously)
  • A good team player with common sense
  • Self motivated, confident and enthusiastic
  • Previous customer service experience would be great – but not necessary

Why would you want to work with us?

  • A great company to work for - we're a fun and friendly bunch (2 great parties each year!)
  • Training on the job - we will put you through an NVQ in customer service after 3 months!

Pay increases in the first year:
Starting salary - £15,000
@ 3 months - £16,000
@ 6 months - £16,500
@ 1 year - £17,000

Job Type: Full-time | 40 hours per week Monday – Friday between 8am and 5.30pm

How To Apply

If you would like to apply for the role, fill out our Application Form and email it to, post it to us or even pop it in; our address is HR Department, Bonacia Ltd, Remus House, Coltsfoot Drive, Peterborough, PE2 9BF.