Young Writers' Customer Service Adviser

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Customer Service Advisor

We’re looking for an amazing customer service person to join our small, but fantastic customer service team.

The role is for our Young Writers brand so most of the people you’ll get to talk to will be parents or teachers of children who are being published. Young Writers is part of the Bonacia family, which is a larger company where we have just over 100 staff working at our office/production facility in Woodston.

The main duties are what you would expect from a customer service role; answering the phone, emails and online chats, giving a high standard of customer service, ensuring customers are smiling when they finish their interaction with you. 

On top of the ‘usual’ duties we like to mix it up a bit and add more variety to the day. So the successful person will find themselves helping with other responsibilities from admin and filing to assisting our Marketing Department with different tasks. 

Our Ideal Team Member

Amazing customer service skills (obviously)

A good team player with common sense

Self motivated, confident and enthusiastic

Previous customer service experience would be great – but not necessary

Why would you want to work with us?

A great company to work for – we’re a fun and friendly bunch (2 great parties each year!)

Training on the job – we love to invest in our staff and will look at putting you through additional qualifications where possible 

We offer pay increases related to performance twice every year! 

Salary £15,500 - £16,500 

Full time – 40 hours per week Monday – Friday between 8am and 5.30pm

How To Apply

If you would like to apply for the role, fill out our Application Form and email it to recruitment@bonacia.co.uk, post it to us or even pop it in; our address is HR Department, Bonacia Ltd, Remus House, Coltsfoot Drive, Peterborough, PE2 9BF.