BPUK Customer Service Adviser

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We’re looking for an enthusiastic individual to join our busy Customer Service team.

Book Printing UK is a fast paced department that works with a wide range of customers to assist them with their printing requirements.

Giving amazing customer service is at the heart of the brand; we’re not a call centre and we won’t be timing your toilet breaks! Instead we’re looking for someone who loves going the extra mile for their customers and is passionate about giving the best service they possibly can whilst having fun! 

Responsibilities of BPUK Customer Service Advisor;

·        Communicating with a wide range of customers including authors, publishers and businesses via email, in-bound calls & online chat to assist them with their printing needs

·        Delivering outstanding service to all customers

·        Managing your own customer base, building relationships and wow-ing them with your expertises

·        Taking payments, processing orders and dealing with your customer’s project from start to finish

Essential skills for success;

·        Amazing customer service skills (obviously)

·        Fantastic communication skills both verbal and written

·        A good team player with common sense

·        Self motivated, confident and enthusiastic

·        Ability to work under pressure & to deadlines

·        A love for taking responsibility for customer concerns and finding resolutions

·        A positive ‘Can Do’ attitude

In return we’ll give you;

·        A fun and friendly working environment

·        2 great parties each year

·        Investment – we love our staff and know they are at the heart of our business

·        The opportunity to join a fast, growing & ambitious company

·        Flexible hours

·        Service Increase on holiday allowance

·        Company pension scheme

·        Additional benefits, cycle2work scheme, free tea, coffee & parking


Additional information;

Contract – Permanent

Working Hours – 37.5 hours per week (Monday-Friday)

Salary - £16,500

How To Apply

If you would like to apply for the role, fill out our Application Form and email it to recruitment@bonacia.co.uk, post it to us or even pop it in; our address is HR Department, Bonacia Ltd, Remus House, Coltsfoot Drive, Peterborough, PE2 9BF.