Customer Service Adviser W.I.P

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Bonacia Ltd is a multi award winning Digital Printing and Publishing Company based in Peterborough. We’re super proud to be The Power Behind The Print!

Call off the job search!! We’re seeking talented and enthusiastic people to join our W.I.P Department on a temporary contract. This department is split between two main brands, Leavers’ Books and School products; both of which will be the focus for the successful applicants. Take a moment to check out our websites below.

The day to day duties for the role will include, answering the telephone, responding to customer emails/live chat requests and processing orders for an array of customers including, Teachers, Parents and PTA’s. As well as liaising with other Bonacia departments to ensure a seamless customer journey, it’s essential that we put a huge smile on any faces that pass our way... After all, it’s what we do!

We’re an authentic workplace family, so we’re looking for people who can truly encompass our company values, whilst encouraging positivity and team work.

What You’ll Need

  • Great written and verbal communication skills
  • Technical competence (we have an abundance of funky in-house software)
  • Self motivation, confidence and enthusiasm
  • To be a true team player and have a willingness to learn
  • A demonstrable understanding of what it really means to provide fantastic customer services

Further Information

  • The position is for immediate start up to August 2019
  • Working Hours - 37.5 hours per week (Monday to Friday).
  • Although these roles are strictly available on a temporary basis, there are plenty of other departments here at Bonacia, so a permanent role might be achievable for the right candidate, should one become available at the end of your contract with us.