Department Manager

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We’re recruiting for an experienced Department Manager who will look after the operations, customer care and development strategies for the following brands; 

  • Leavers’ Books
  • The Magic Chair
  • School Products

With huge room for growth this is a fantastic opportunity for the successful candidate to make a real difference through their operational approach and as a company who are not afraid to try new things we’re looking for someone who is not scared to jump straight in and make their mark!

The role includes;

People Management

  • Recruiting, training and engaging a temporary and permanent customer care team

  • Manage and make suggestions for improvements to our in house administrative systems
  • Working closely with our production team to ensure that all customer orders are fulfilled on time & to the highest possible standard  
  • Working closely with our marketing team to maximise sales
  • To collate and analyse customer feedback
  • To create end of year reports for Directors
Customer Care
  • To ensure the SLA standards are set and met by the team
  • To resolve customer issued where required
  • To build positive relationship with customers to encourage repeat business
Essential Skills;
  • Fantastic leadership skills
  • Confident in own abilities
  • A talent for training & motivating others
  • Excellent customer service skills and confidence to resolve customer complaints when required
  • Ability to adapt to challenging situations
  • Good communication skills, written and oral
  • Confident decision maker
  • Good team player with common sense
  • Good planning and organisational skills
  • Self motivated & driven to deliver results

In return we’ll give you…….

  • Competitive salary based on skills and experience
  • The opportunity to join a fast growing & ambitious business
  • A fun and friendly working environment including 2 great parties each year
  • Investment– we love our staff and know they are at the heart of ensuring our business succeeds
  • Flexible hours
  • Service Increase on holiday allowance
  • Company pension scheme
  • Annual Christmas Shut Down
  • Additional benefits such as childcare vouchers, cycle2work scheme, free tea and coffee as well as company parking 
Salary Range between £20,000 & £25,000 per year