Young Writers Customer Service Adviser

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Bonacia Ltd is an award winning Digital Printing and Publishing Company based in Woodston Peterborough, our mission is to make it possible for everyone to share their story and with 10 exciting divisions and a huge range of customers we’re well on our way to achieving this!

We’re looking for an amazing customer service person to join our small, but fantastic customer service team. The role is for our Young Writers brand so most of the people you’ll get to talk to will be parents or teachers of children who are being published.

Young Writers’ promotes creative writing for children throughout their school years and giving amazing customer service is at the heart of the brand; we’re not a call centre and we won’t be timing your toilet breaks! Instead, we’re looking for someone who loves going the extra mile for their customers and is passionate about giving the best service they possibly can whilst having fun!

Essential Skills for Success……..

  •          Amazing customer service skills (obviously)
  •          Fantastic communication skills both verbal and written
  •          A good team player with common sense

  • Self motivated, confident and enthusiastic
  • Ability to work under pressure
  • A positive ‘Can Do’ attitude

In return we’ll give you…….

  •          In role progression opportunities
  •          A fun and friendly working environment, including 2 great parties each year!
  •          Performance related pay increases (2 opportunities each year)
  •          Flexible hours
  •          Service Increase on holiday allowance
  •          As much tea and coffee as you can drink!
  •          Company cycle2work scheme and free parking  

A Bit More About Bonacia...

Choosing to change jobs is a big decision and it’s really important that candidates ensure new companies are the right fit for them so we want to tell you about how we do things here. We’re all about work hard – play hard and this year we’ve set ourselves a BIG financial goal, when we hit it we’ll celebrate with a Bonacia family holiday to Barcelona taking all our staff to celebrate our success in the sun #BonaciaDoesBarca!  If Bonacia sounds like the right fit for you head over to our website & complete our Application Form, we can’t wait to hear from you!

Additional Details…..

Part Time 24 hours per week (Job Share) –Monday, Tuesday & Friday

Job Type: Permanent Contract


Trainee Customer Service Advisor – Starting £8.41 per hour  

Customer Service Advisor £9.13 per hour

Senior Customer Service Advisor £10.00 per hour